Box Office 01708 443333 | General Enquiries info@queens-theatre.co.uk

Your Theatre

Your Theatre

Keeping You Safe

Updated December 2021

We’re a See It Safely approved venue

We have been granted the use of Society Of London Theatre & UK Theatre’s See It Safely mark.

This certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure processes are in place to maintain cleanliness and prioritise the safety of our audiences, visitors and staff.

You can find out more below about the measures we have been putting in place ready for your visit, and what you will need to know before visiting.

Keeping You Safe

Your safety and wellbeing is vital to us. To ensure you feel safe, secure and comfortable at all times, we’ve been working meticulously to introduce a wide range of new measures across your theatre. Always check your pre-show email for the measures in place for the show you are attending.

 

Audience Guide

Please click the link below to read the short guide below to understand what we’re doing to keep you safe, and what we ask you to do to help us achieve this.

Audience Guide Link

Frequently Asked Questions

  • Performances

  • Can you store my luggage at the theatre?

    No, we are unable to offer a cloakroom facility and request that personal belongings are kept to a minimum.

  • Do you use recycled air in the building?

    The foyer and the Auditorium has 100% fresh air intake- meaning no recycled air is being used

  • Do I need to wear a face covering?

    Face masks are optional, please continue to wear one if you feel more comfortable to do so

  • Do you accept cash?

    No, we ask that all payments are made by card. Contactless payments can be made for transactions up to £45.

  • What time should I arrive?

    The doors to the building will be open from one hour before the start of the show.

    The doors to the theatre will open 30 minutes before the performance.

    Please ensure that you allow enough time to queue for entry to the building, toilets and ordering your refreshments if desired.

  • Can I collect my tickets on the day?

    No, we are no longer offering tickets for collection on the day of the performance as this can cause congestion. E-tickets can be sent to your email address for you to show on your phone on the day, or physical tickets can be posted to your address.

  • If I develop symptoms of COVID-19 or have been in contact with a source of the virus, can I still attend the theatre?

    You should not attend the venue if:

    • You have tested positive for Covid-19
    • You are experiencing symptoms of Covid-19

    Please contact the Box Office as soon as possible and we will exchange your ticket for another performance where possible. Where exchanges are not possible (e.g., for one-night events), please let the Box Office know at least 48 hours in advance and we will try to resell your tickets if we can. We cannot guarantee that we will be able to resell your tickets and a credit voucher will only be given where we have been successful in reselling.

     

  • Can I buy tickets on the door?

    No, all tickets must be purchased in advance. This can be done on our website, by phone, or in person during the Box Office opening hours listed in the Box Office section.

  • If I am late can I still see the show?

    Unfortunately, we are unable to admit latecomers to the performance.

    Please allow plenty of time for your journey. You are welcome to take your seats up to 30 minutes before the performance.

  • Are hand sanitising stations in place?

    Yes, hand sanitiser is available in prominent places throughout the building, including at the main entrance. Please use these stations and practice good hand hygiene.

  • If the show is cancelled will I get a refund?

    If we are required by any COVID-19 government guidance or restrictions to cancel a performance, tickets may be exchanged or refunded.

  • What cleaning measures are in place?

    The theatre is professionally cleaned on an increased basis. Contact surfaces such as handles and toilets are cleaned regularly throughout the day using antiviral cleaning products.

  • What if I have a problem with my booking or tickets?

    If you have any booking queries, please contact our Box Office as soon as possible, as it is a lot easier to resolve any issues in advance rather than upon arrival.

  • Will booster seats be available?

    Booster seats will be available and will be cleaned after ever use with an Anti-viral cleaner

  • Cafe

  • Do I need to wear a face covering?

    Face masks are optional, please continue to wear one if you feel more comfortable to do so

  • Do you accept cash?

    No, we ask that all payments are made by card. Contactless payments can be made for transactions up to £45.

  • Is the café open?

    Yes, our café is now open from Monday to Friday, 10am till 3pm.

    It will also open 1hr 30min before the start time of an evening show.

    Coming to a show and fancy a bite? Why not book a pre-show meal?

  • Are hand sanitising stations in place?

    Yes, hand sanitiser is available in prominent places throughout the building, including at the main entrance. Please use these stations and practice good hand hygiene.

  • What cleaning measures are in place?

    The theatre is professionally cleaned on an increased basis. Contact surfaces such as handles and toilets are cleaned regularly throughout the day using antiviral cleaning products.

  • Bar

  • Do I need to wear a face covering?

    Face masks are optional, please continue to wear one if you feel more comfortable to do so

  • Do you accept cash?

    No, we ask that all payments are made by card. Contactless payments can be made for transactions up to £45.

  • Is the bar open?

    The bar is open for shows. Pre-order your drinks here.

  • Are hand sanitising stations in place?

    Yes, hand sanitiser is available in prominent places throughout the building, including at the main entrance. Please use these stations and practice good hand hygiene.

  • Box Office

  • Do I need to wear a face covering?

    Face masks are optional, please continue to wear one if you feel more comfortable to do so

  • Do you accept cash?

    No, we ask that all payments are made by card. Contactless payments can be made for transactions up to £45.

  • Can I collect my tickets on the day?

    No, we are no longer offering tickets for collection on the day of the performance as this can cause congestion. E-tickets can be sent to your email address for you to show on your phone on the day, or physical tickets can be posted to your address.

  • If I develop symptoms of COVID-19 or have been in contact with a source of the virus, can I still attend the theatre?

    You should not attend the venue if:

    • You have tested positive for Covid-19
    • You are experiencing symptoms of Covid-19

    Please contact the Box Office as soon as possible and we will exchange your ticket for another performance where possible. Where exchanges are not possible (e.g., for one-night events), please let the Box Office know at least 48 hours in advance and we will try to resell your tickets if we can. We cannot guarantee that we will be able to resell your tickets and a credit voucher will only be given where we have been successful in reselling.

     

  • Can I buy tickets on the door?

    No, all tickets must be purchased in advance. This can be done on our website, by phone, or in person during the Box Office opening hours listed in the Box Office section.

  • Are hand sanitising stations in place?

    Yes, hand sanitiser is available in prominent places throughout the building, including at the main entrance. Please use these stations and practice good hand hygiene.

  • What if I have a problem with my booking or tickets?

    If you have any booking queries, please contact our Box Office as soon as possible, as it is a lot easier to resolve any issues in advance rather than upon arrival.

  • Is the Box Office open?

    Yes, our Box Office is open from Monday to Saturday between 10am and 5pm.We are currently operating with reduced staff and you may need to wait longer than usual to be served. You can also book tickets via our website, twenty-four hours a day, seven days a week.

    Christmas Opening Hours

    Sun 19 Dec | 12pm – 5pm

    Mon 20 – Thu 23 | 10am – 5pm

    Christmas Eve | 10am – 3pm

    Christmas Day | Closed

    Boxing Day | 12pm – 5pm

    Mon 27 Dec | 6.30pm – 7.30pm

    Tue 28 Dec | 1pm – 6.30pm

    Wed 29 – Thu 30 | 10am – 5pm

    New Years Eve | 10am – 3pm

    New Years Day | 12pm – 5pm

    Sun 2 Jan | 12pm – 5pm

  • Can I make a group or school booking?

    We welcome groups of all sizes for all our productions. Please contact the Box Office if you would like any further advice or would like assistance with your booking.

  • Workshops, Learning Activities and Classes

  • Are workshops, learning activities and classes going ahead?

    All workshops, learning activities and classes are going ahead. The theatre or your activity provider will be in touch if this changes.

  • Do I need to wear a face covering?

    Face masks are optional, please continue to wear one if you feel more comfortable to do so

  • If I develop symptoms of COVID-19 or have been in contact with a source of the virus, can I still attend the theatre?

    You should not attend the venue if:

    • You have tested positive for Covid-19
    • You are experiencing symptoms of Covid-19

    Please contact the Box Office as soon as possible and we will exchange your ticket for another performance where possible. Where exchanges are not possible (e.g., for one-night events), please let the Box Office know at least 48 hours in advance and we will try to resell your tickets if we can. We cannot guarantee that we will be able to resell your tickets and a credit voucher will only be given where we have been successful in reselling.

     

  • Are hand sanitising stations in place?

    Yes, hand sanitiser is available in prominent places throughout the building, including at the main entrance. Please use these stations and practice good hand hygiene.

  • What cleaning measures are in place?

    The theatre is professionally cleaned on an increased basis. Contact surfaces such as handles and toilets are cleaned regularly throughout the day using antiviral cleaning products.

  • See It Safely

    We’re proud to display the See It Safely mark, which certifies that we follow the latest government and industry COVID-19 guidelines.

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