Box Office 01708 443333 | General Enquiries info@queens-theatre.co.uk

Your Theatre

Your Theatre

Reopening Measures

Updated 15 July 2021

We’re a Good to Go & See It Safely approved venue

We have been granted the use of Society Of London Theatre & UK Theatre’s See It Safely mark and are an approved Visit England We’re Good To Go venue.

This certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure processes are in place to maintain cleanliness and aid social/physical distancing and prioritise the safety of our audiences, visitors and staff.

You can find out more below about the measures we have been putting in place ready for your visit, and what you will need to know before visiting.

Keeping You Safe

Your safety and wellbeing is vital to us as we reopen the doors to your theatre. To ensure you feel safe, secure and comfortable at all times, we’ve been working meticulously to introduce a wide range of new measures across your theatre. These measures will vary depending on if you are attending a full capacity event or a socially distanced event. Always check your pre-show email for the measures in place for the show you are attending.

Audience Guide

Please click the link below to read the short guide below to understand what we’re doing to keep you safe, and what we ask you to do to help us achieve this.

Audience Guide Link

Frequently Asked Questions

  • Performances

  • Can you store my luggage at the theatre?

    No, we are unable to offer a cloakroom facility and request that personal belongings are kept to a minimum.

  • Do I need to wear a face covering?

    We strongly recommend and kindly request that you wear face coverings at all times throughout the venue unless you are actively eating and drinking – please keep the period you are not wearing a face covering for this purpose to a minimum. If you are exempt from wearing a face covering, please inform our staff upon entry. Children under the age of 11 are exempt from wearing face coverings.

    If you are attending a workshop, learning activity or class, once again we would strongly recommend and kindly request that you wear your face covering to the session, until advised otherwise by the group leader.

  • Can different households can sit together?

    Households may now sit together with no social distancing between them.

    If you have any questions please contact the Box Office on 01708 443333.

  • How will social distancing be maintained?

    Social distancing will be maintained through floor markers, signage and guiding barriers/queuing systems. Staff will also be present in all areas ensuring that social distancing is maintained.

  • Do you accept cash?

    No, we ask that all payments are made by card. Contactless payments can be made for transactions up to £45.

  • Are performances still going ahead?

    All performances listed on our website are currently going ahead though it is still possible that some unexpected changes may occur. If any changes are made to a show you have booked for you will receive an email or a phone call updating you with the rescheduled date and time. If you have any questions about your bookings please contact the box office.

  • Will there be temperature checks?

    There will be temperature checks at socially distanced events but not a full capacity events . If you are unsure if the event you have booked is full capacity or socially distanced please call the box office on 01708 443333.

    If this device indicates you have a high temperature, unfortunately, we will unable to let you enter. You should then call the Box Office between 10am and 5pm, Monday to Friday, to discuss your booking.

  • What time should I arrive?

    The doors to the theatre will open one hour before the performance. Please ensure that you allow enough time to queue for entry to the building, toilets and ordering your refreshments if desired.

  • How will we exit the theatre at the end of the performance?

    To help maintain social distancing, once the performance finishes, please remain in your seat until an usher indicates for you to leave. We may use different exits from the auditorium than you are used to – please follow staff directions. We kindly ask that you refrain from waiting in the foyer after the performance, to enable others to leave safely.

  • Can I collect my tickets on the day?

    No, we are no longer offering tickets for collection on the day of the performance as this can cause congestion. E-tickets can be sent to your email address for you to show on your phone on the day, or physical tickets can be posted to your address.

  • Are hand sanitising stations in place?

    Yes, hand sanitiser is available in prominent places throughout the building, including at the main entrance. Please use these stations and practice good hand hygiene.

  • If I am late can I still see the show?

    Unfortunately, we are unable to admit latecomers to the performance.

    Please allow plenty of time for your journey, queuing and temperature checks upon arrival. You are welcome to take your seats up to 1 hour before the performance.

  • If the show is cancelled will I get a refund?

    If we are required by any COVID-19 government guidance or restrictions to cancel a performance, tickets may be exchanged or refunded.

  • Can I buy tickets on the door?

    No, all tickets must be purchased in advance. This can be done on our website, by phone, or in person during the Box Office opening hours listed in the Box Office section.

  • If I develop symptoms of COVID-19 or have been in contact with a source of the virus, can I still attend the theatre?

    You should not attend the venue and contact us immediately if you:

    • believe you may be infected with COVID-19;
    • have experienced symptoms in the last 14 days;
    • have been in close proximity to anyone who has experienced symptoms in the last 14 days;
    • have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
    • have been instructed to self-isolate.

    Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.

  • What cleaning measures are in place?

    The theatre is professionally cleaned on an increased basis. Contact surfaces such as handles and toilets are cleaned regularly throughout the day using antiviral cleaning products.

  • What if I have a problem with my booking or tickets?

    If you have any booking queries, please contact our Box Office as soon as possible, as it is a lot easier to resolve any issues in advance rather than upon arrival.

  • Will there be security checks?

    Security checks may be in operation on your visit. Our security staff have made adjustments to reduce the contact needed when conducting these checks. Other security measures, some visible, others not, are still in operation to keep you safe during your visit.

  • Will booster seats be available?

    Due to increased risk, booster seats will not be available. Due to social distancing in place, there will be much more room around each seated group and the need for booster seats is likely to be reduced. You are welcome to bring your own booster/car seat should you wish.

  • Can I make a group or school booking?

    We welcome groups of all sizes for all our productions. Please contact the Box Office if you would like any further advice or would like assistance with your booking.

  • Cafe

  • Do I need to wear a face covering?

    We strongly recommend and kindly request that you wear face coverings at all times throughout the venue unless you are actively eating and drinking – please keep the period you are not wearing a face covering for this purpose to a minimum. If you are exempt from wearing a face covering, please inform our staff upon entry. Children under the age of 11 are exempt from wearing face coverings.

    If you are attending a workshop, learning activity or class, once again we would strongly recommend and kindly request that you wear your face covering to the session, until advised otherwise by the group leader.

  • Can different households can sit together?

    Households may now sit together with no social distancing between them.

    If you have any questions please contact the Box Office on 01708 443333.

  • Do you accept cash?

    No, we ask that all payments are made by card. Contactless payments can be made for transactions up to £45.

  • Is the café open?

    Yes, our café is now open from Monday to Friday, 10am till 3pm.

    If you are attending a performance at the theatre the café and bar will be closed. Instead, you will be able to use the very popular At Seat Service app, where food and drink orders are taken and delivered to your seat in the foyer or the auditorium.

     

  • Are hand sanitising stations in place?

    Yes, hand sanitiser is available in prominent places throughout the building, including at the main entrance. Please use these stations and practice good hand hygiene.

  • What cleaning measures are in place?

    The theatre is professionally cleaned on an increased basis. Contact surfaces such as handles and toilets are cleaned regularly throughout the day using antiviral cleaning products.

  • Bar

  • Do I need to wear a face covering?

    We strongly recommend and kindly request that you wear face coverings at all times throughout the venue unless you are actively eating and drinking – please keep the period you are not wearing a face covering for this purpose to a minimum. If you are exempt from wearing a face covering, please inform our staff upon entry. Children under the age of 11 are exempt from wearing face coverings.

    If you are attending a workshop, learning activity or class, once again we would strongly recommend and kindly request that you wear your face covering to the session, until advised otherwise by the group leader.

  • Do you accept cash?

    No, we ask that all payments are made by card. Contactless payments can be made for transactions up to £45.

  • Is the bar open?

    Our bar is currently closed. Those attending a theatre performance can take advantage of our at-seat delivery service, with a range of drinks and snacks delivered to their seat.

  • Are hand sanitising stations in place?

    Yes, hand sanitiser is available in prominent places throughout the building, including at the main entrance. Please use these stations and practice good hand hygiene.

  • Box Office

  • Do I need to wear a face covering?

    We strongly recommend and kindly request that you wear face coverings at all times throughout the venue unless you are actively eating and drinking – please keep the period you are not wearing a face covering for this purpose to a minimum. If you are exempt from wearing a face covering, please inform our staff upon entry. Children under the age of 11 are exempt from wearing face coverings.

    If you are attending a workshop, learning activity or class, once again we would strongly recommend and kindly request that you wear your face covering to the session, until advised otherwise by the group leader.

  • Can different households can sit together?

    Households may now sit together with no social distancing between them.

    If you have any questions please contact the Box Office on 01708 443333.

  • Do you accept cash?

    No, we ask that all payments are made by card. Contactless payments can be made for transactions up to £45.

  • Can I collect my tickets on the day?

    No, we are no longer offering tickets for collection on the day of the performance as this can cause congestion. E-tickets can be sent to your email address for you to show on your phone on the day, or physical tickets can be posted to your address.

  • Are hand sanitising stations in place?

    Yes, hand sanitiser is available in prominent places throughout the building, including at the main entrance. Please use these stations and practice good hand hygiene.

  • Can I buy tickets on the door?

    No, all tickets must be purchased in advance. This can be done on our website, by phone, or in person during the Box Office opening hours listed in the Box Office section.

  • If I develop symptoms of COVID-19 or have been in contact with a source of the virus, can I still attend the theatre?

    You should not attend the venue and contact us immediately if you:

    • believe you may be infected with COVID-19;
    • have experienced symptoms in the last 14 days;
    • have been in close proximity to anyone who has experienced symptoms in the last 14 days;
    • have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
    • have been instructed to self-isolate.

    Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.

  • What if I have a problem with my booking or tickets?

    If you have any booking queries, please contact our Box Office as soon as possible, as it is a lot easier to resolve any issues in advance rather than upon arrival.

  • Is the Box Office open?

    Yes, our Box Office is open from Monday to Friday between 10am and 5pm.
    We are currently operating with reduced staff and you may need to wait longer than usual to be served. You can also book tickets via our website, twenty-four hours a day, seven days a week.

  • Can I make a group or school booking?

    We welcome groups of all sizes for all our productions. Please contact the Box Office if you would like any further advice or would like assistance with your booking.

  • Workshops, Learning Activities and Classes

  • Are workshops, learning activities and classes going ahead?

    All workshops, learning activities and classes are going ahead. The theatre or your activity provider will be in touch if this changes.

  • Do I need to wear a face covering?

    We strongly recommend and kindly request that you wear face coverings at all times throughout the venue unless you are actively eating and drinking – please keep the period you are not wearing a face covering for this purpose to a minimum. If you are exempt from wearing a face covering, please inform our staff upon entry. Children under the age of 11 are exempt from wearing face coverings.

    If you are attending a workshop, learning activity or class, once again we would strongly recommend and kindly request that you wear your face covering to the session, until advised otherwise by the group leader.

  • Will there be temperature checks?

    There will be temperature checks at socially distanced events but not a full capacity events . If you are unsure if the event you have booked is full capacity or socially distanced please call the box office on 01708 443333.

    If this device indicates you have a high temperature, unfortunately, we will unable to let you enter. You should then call the Box Office between 10am and 5pm, Monday to Friday, to discuss your booking.

  • Are hand sanitising stations in place?

    Yes, hand sanitiser is available in prominent places throughout the building, including at the main entrance. Please use these stations and practice good hand hygiene.

  • If I develop symptoms of COVID-19 or have been in contact with a source of the virus, can I still attend the theatre?

    You should not attend the venue and contact us immediately if you:

    • believe you may be infected with COVID-19;
    • have experienced symptoms in the last 14 days;
    • have been in close proximity to anyone who has experienced symptoms in the last 14 days;
    • have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
    • have been instructed to self-isolate.

    Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.

  • What cleaning measures are in place?

    The theatre is professionally cleaned on an increased basis. Contact surfaces such as handles and toilets are cleaned regularly throughout the day using antiviral cleaning products.

  • See It Safely

    We’re proud to display the See It Safely mark, which certifies that we follow the latest government and industry COVID-19 guidelines.

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