We’re a Good to Go & See It Safely approved venue
No, we are unable to offer a cloakroom facility and request that personal belongings are kept to a minimum.
Please remember your face covering, as the wearing of these are mandatory at all times throughout the venue unless you are actively eating and drinking – please keep the period you are not wearing a face covering for this purpose to a minimum. If you are exempt from wearing a face covering, please inform our staff upon entry. Children under the age of 11 are exempt from wearing face coverings.
The foyer and the Auditorium has 100% fresh air intake- meaning no recycled air is being used
No, we ask that all payments are made by card. Contactless payments can be made for transactions up to £45.
There will be temperature checks as you enter the building. This is carried out by a member of staff who will point a non-contact temperature gun at your forehead.
If this device indicates you have a high temperature, unfortunately, we will unable to let you enter. You should then call the Box Office between 10am and 5pm, Monday to Friday, to discuss your booking.
The doors to the building will be open from one hour before the start of the show.
The doors to the theatre will open 30 minutes before the performance.
Please ensure that you allow enough time to queue for entry to the building, toilets and ordering your refreshments if desired.
No, we are no longer offering tickets for collection on the day of the performance as this can cause congestion. E-tickets can be sent to your email address for you to show on your phone on the day, or physical tickets can be posted to your address.
Yes, hand sanitiser is available in prominent places throughout the building, including at the main entrance. Please use these stations and practice good hand hygiene.
Unfortunately, we are unable to admit latecomers to the performance.
Please allow plenty of time for your journey, queuing and temperature checks upon arrival. You are welcome to take your seats up to 1 hour before the performance.
If we are required by any COVID-19 government guidance or restrictions to cancel a performance, tickets may be exchanged or refunded.
No, all tickets must be purchased in advance. This can be done on our website, by phone, or in person during the Box Office opening hours listed in the Box Office section.
You should not attend the venue if:
- You have tested positive for Covid-19
- You are experiencing symptoms of Covid-19
For further information about Government Guidence of Covid-19 please visit https://www.gov.uk/coronavirus
The theatre is professionally cleaned on an increased basis. Contact surfaces such as handles and toilets are cleaned regularly throughout the day using antiviral cleaning products.
If you have any booking queries, please contact our Box Office as soon as possible, as it is a lot easier to resolve any issues in advance rather than upon arrival.
Booster seats will be available and will be cleaned after ever use with an Anti-viral cleaner
Please remember your face covering, as the wearing of these are mandatory at all times throughout the venue unless you are actively eating and drinking – please keep the period you are not wearing a face covering for this purpose to a minimum. If you are exempt from wearing a face covering, please inform our staff upon entry. Children under the age of 11 are exempt from wearing face coverings.
No, we ask that all payments are made by card. Contactless payments can be made for transactions up to £45.
Yes, our café is now open from Monday to Friday, 10am till 3pm.
It will also open 1hr 30min before the start time of an evening show.
Coming to a show and fancy a bite? Why not book a pre-show meal?
Yes, hand sanitiser is available in prominent places throughout the building, including at the main entrance. Please use these stations and practice good hand hygiene.
The theatre is professionally cleaned on an increased basis. Contact surfaces such as handles and toilets are cleaned regularly throughout the day using antiviral cleaning products.
Please remember your face covering, as the wearing of these are mandatory at all times throughout the venue unless you are actively eating and drinking – please keep the period you are not wearing a face covering for this purpose to a minimum. If you are exempt from wearing a face covering, please inform our staff upon entry. Children under the age of 11 are exempt from wearing face coverings.
No, we ask that all payments are made by card. Contactless payments can be made for transactions up to £45.
The bar is open for shows. Pre-order your drinks here.
Yes, hand sanitiser is available in prominent places throughout the building, including at the main entrance. Please use these stations and practice good hand hygiene.
Please remember your face covering, as the wearing of these are mandatory at all times throughout the venue unless you are actively eating and drinking – please keep the period you are not wearing a face covering for this purpose to a minimum. If you are exempt from wearing a face covering, please inform our staff upon entry. Children under the age of 11 are exempt from wearing face coverings.
No, we ask that all payments are made by card. Contactless payments can be made for transactions up to £45.
No, we are no longer offering tickets for collection on the day of the performance as this can cause congestion. E-tickets can be sent to your email address for you to show on your phone on the day, or physical tickets can be posted to your address.
Yes, hand sanitiser is available in prominent places throughout the building, including at the main entrance. Please use these stations and practice good hand hygiene.
No, all tickets must be purchased in advance. This can be done on our website, by phone, or in person during the Box Office opening hours listed in the Box Office section.
You should not attend the venue if:
- You have tested positive for Covid-19
- You are experiencing symptoms of Covid-19
For further information about Government Guidence of Covid-19 please visit https://www.gov.uk/coronavirus
If you have any booking queries, please contact our Box Office as soon as possible, as it is a lot easier to resolve any issues in advance rather than upon arrival.
Yes, our Box Office is open from Monday to Saturday between 10am and 5pm.We are currently operating with reduced staff and you may need to wait longer than usual to be served. You can also book tickets via our website, twenty-four hours a day, seven days a week.
Christmas Opening Hours
Sun 19 Dec | 12pm – 5pm
Mon 20 – Thu 23 | 10am – 5pm
Christmas Eve | 10am – 3pm
Christmas Day | Closed
Boxing Day | 12pm – 5pm
Mon 27 Dec | 6.30pm – 7.30pm
Tue 28 Dec | 1pm – 6.30pm
Wed 29 – Thu 30 | 10am – 5pm
New Years Eve | 10am – 3pm
New Years Day | 12pm – 5pm
Sun 2 Jan | 12pm – 5pm
We welcome groups of all sizes for all our productions. Please contact the Box Office if you would like any further advice or would like assistance with your booking.
All workshops, learning activities and classes are going ahead. The theatre or your activity provider will be in touch if this changes.
Please remember your face covering, as the wearing of these are mandatory at all times throughout the venue unless you are actively eating and drinking – please keep the period you are not wearing a face covering for this purpose to a minimum. If you are exempt from wearing a face covering, please inform our staff upon entry. Children under the age of 11 are exempt from wearing face coverings.
There will be temperature checks as you enter the building. This is carried out by a member of staff who will point a non-contact temperature gun at your forehead.
If this device indicates you have a high temperature, unfortunately, we will unable to let you enter. You should then call the Box Office between 10am and 5pm, Monday to Friday, to discuss your booking.
Yes, hand sanitiser is available in prominent places throughout the building, including at the main entrance. Please use these stations and practice good hand hygiene.
You should not attend the venue if:
- You have tested positive for Covid-19
- You are experiencing symptoms of Covid-19
For further information about Government Guidence of Covid-19 please visit https://www.gov.uk/coronavirus
The theatre is professionally cleaned on an increased basis. Contact surfaces such as handles and toilets are cleaned regularly throughout the day using antiviral cleaning products.
