Box Office 01708 443333 | General Enquiries info@queens-theatre.co.uk

Your Theatre

Your Theatre

Access

Accessibility at the Queen’s Theatre Hornchurch 

We would like your visit to the Queen’s Theatre to be an enjoyable one. Please see below for our venue accessibility information. If there is any information you require that is not mentioned please contact the box office on 01708 443333 or email boxoffice@queens-theatre.co.uk. 

 

 

Attending performances and events 

We encourage all disabled customers to read our venue information before booking any performances or events. Please see below for our auditorium and performance accessibility information.

Auditorium MORE LESS

  • The entrance to the Auditorium is level with the foyer. There are shallow steps with a handrail to all rows except for Row E.

  • There are spaces for four (4) wheelchair users in row E.

  • There are 20 seats in Row E which are reserved for customers requiring step free access

  • Row E seats and wheelchair spaces are only available by contacting our Box Office on 01708 443333 or mailing boxoffice@queens-theatre.co.uk

  • The height of the seats are 17inch or 430 mm and the width of the chairs are 18.5 inch or 460mm between the armrest.

Auditorium Radio Transmission system MORE LESS

There is an assisted hearing facility in the Main Stage auditorium. You may borrow a free headset or  transmission receiver and earphones from the Box Office in the main entrance foyer. This will amplify the performance sound. 

To reserve this equipment in advance please call the box office on 01708 443333 or email boxoffice@queens-theatre.co.uk. 

Audio Described Performances MORE LESS

We offer audio described performances of Queen’s Theatre Hornchurch productions. Audio description may be useful if you have visual impairment. An audio description of the characters, actions, costumes, and set design is provided through a headset as the story unfolds. Please check the performance information for dates when an audio description is offered.

To book a ticket and headset for an audio described performance please calling the box office on 01708 443333 or emailing boxoffice@queens-theatre.co.uk . You can also book tickets on our website by choosing the price type Audio Described. 

Access Tickets MORE LESS

If you identify as disabled or if you have any access seating requirements* we can offer you a ticket at a discounted price**. Please let the box office assistant know when booking, or if you prefer to book online then select the Access price type.

* There are 20 seats in Row E which are reserved for customers requiring step free access. These seats are only available by contacting our Box Office on 01708 443333 or emailing boxoffice@queens-theatre.co.uk

**Some exceptions may apply – please check when booking

For more information please contact the Box Office on 01708 443333 or emailing boxoffice@queens-theatre.co.uk

Companion Tickets MORE LESS

If you require additional support during your visit we can offer you a free companion ticket* Please let the box office assistant know when booking, or if you prefer to book online then select the Companion Ticket price type.

*Some limitations may apply – please check when booking

For more information please contact the Box Office on 01708 443333 or emailing boxoffice@queens-theatre.co.uk

Booking a wheelchair space MORE LESS

It is not possible to book a space for a wheelchair user online so please contact the Box Office to make this booking for you. You will also be allocated a free Companion Ticket. 

If you are a wheelchair user but prefer to transfer from your own wheelchair to a seat with step free access then please contact the Box Office.

You can also borrow a wheelchair when visiting. Please contact us in advance to arrange this. 

For more information please contact the Box Office on 01708 443333 or emailing boxoffice@queens-theatre.co.uk

Dementia friendly performances MORE LESS

We work closely with people living with dementia, consulting them on the changes needed for the show and front of house environment. We consider everything from sound and lighting cues, stage action and seating plans, signage and refreshment service. If the show is in the main house, we offer extra flexibility when booking seats, so if you know you need a little extra personal space you can request that the seat next to you remains unsold. A quiet space outside the auditorium is also available if you need some time away from the crowd.

Relaxed performances MORE LESS

Aimed at anyone who might benefit from a more relaxed environment, particularly those with an Autistic Spectrum Disorder, sensory and communication disorders or learning disabilities. We consider everything from sound and lighting cues, stage action and seating plans, signage and refreshment service. If the show is in the main house, we offer extra flexibility when booking seats, so if you know you need a little extra personal space you can request that the seat next to you remains unsold. A quiet space outside the auditorium is also available if you need some time away from the crowd.

Assistance Animals MORE LESS

Assistance animals are welcome to join you in the theatre. If you need your assistance animal to stay with you during a performance you need to inform us when booking, as we have limited spaces.

Toilets MORE LESS

  • Access toilets

There are stairs and an accessible lift down to the lower area where the is one accessible toilet

There’s a wheelchair accessible toilet in the café foyer.

 

  • Female and baby changing toilets

There are stairs and an accessible lift down to the lower area, where there are female and baby changing facilities.

 

  • Male toilets

There are stairs down to the lower area, where there are male toilets

Parking MORE LESS

  • You’ll find the entrance to Billet Lane car park (7 blue badge bays) on Theatre Road, these are free for TAX Exempt Blue Badge Holders. The entrance has a height restriction of 6′ 6″ (feet/inches). Additionally, there are three allocated parking spaces for blue badge holders at the front of the building (no charge) with a lowered kerb point to allow wheelchair access to the pavement.

Main Entrance MORE LESS

  • There’s a sloping ramp or thirteen (13) steps to the main entrance, which is illuminated at all times. There are two sets of doors, one automated, to the main entrance.

Foyer & Café MORE LESS

  • The Box Office is located in the foyer. The counter is 4’ (1.2 metres) high.
  • There’s a wheelchair accessible toilet in the café foyer.
  • The café is located in the foyer. There is a dropped counter. Tell us if you would like your order brought to your table.

Bar MORE LESS

  • The Bar is located in the foyer. The counter is 4’ (1.2 metres) high.
  • There is a dropped counter. Tell us if you would like your order brought to your table.

We would like everyone to be able to access all of our services – including our website.

We’ve implemented a number of standards in the making of this site to ensure compliance with the “Priority 1” Accessibility Level as defined by the W3C Web Accessibility Initiative. [link]

Here’s some general information about how it all works:

Text size options

This site uses only relative font sizes, compatible with the user-specified “text size” option in visual browsers.

Images

The site does not rely solely on images to convey information and the site can be navigated with images turned off in the browser. 

XHTML 1.1 Pages on this website validate as XHTML 1.0 Transitional

 

Additional Accessibility Software

JAWS

A screen reader for Windows. Downloadable demo available.

Lynx

A free text-only web browser for visual users with low bandwidth.

Opera

A visual browser with many accessibility-related features, including text zooming, user stylesheets, image toggle. A free downloadable version is available. Compatible with Windows, Macintosh, Linux, and several other operating systems.

 

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