Box Office 01708 443333 | General Enquiries



Terms & Conditions

Once tickets are purchased money cannot be refunded and tickets cannot be exchanged.

Theatre management reserves the right to refuse admission or to request any ticket holder to leave the premises.

Latecomers will not be admitted until a suitable break in the performance, so as to minimise disruption to other patrons.

The Queen’s Theatre reserves the right to provide alternative seats to those specified on the ticket in exceptional circumstances.

The Queen’s Theatre reserves the right to cancel or alter an advertised programme, start time or casting, rendered necessary by unavoidable causes.

Hot food, glasses and bottles are not allowed in the auditorium. Drinks are only permitted in the plastic cups provided.

Only food, drinks and confectionery purchased at the Queen’s Theatre may be consumed in the building.

Please do not disturb other members of the audience with noisy sweet and food wrappers during a performance.

The use of mobile phones during a performance is prohibited. Please ensure that all mobile phones and watches are silenced before the performance.

The use of audio or visual recording equipment is not permitted during performances.

Tickets must not be re-sold for profit or commercial gain. Failure to comply will make this ticket void. The Queen’s Theatre will not be held responsible for any tickets purchased through unauthorised methods.

Strobe lighting, smoke effects, loud bangs, gun shots, loud sound effects and smoking are sometimes used in Queen’s Theatre productions. Details are available at the Box Office from the first preview performance.

Children under the age of three may sit on a parent’s/guardian’s lap, unless information stated in the shows promotional materials or website page deny entry to children under a specified age. All other patrons must have a ticket.

For concessionary tickets a valid proof of eligibility will be requested when collecting tickets.

Some price types, discounts, offers and group deals are not available to purchase online.

All orders are subject to credit card approval and verification of billing address. Your credit card will not be charged until the end of the transaction.

We undertake audience research through email, online, telephone surveys, or sometimes in person. Participation in these is entirely voluntary, so you can choose whether or not to disclose any information requested. We will make it clear whether your response to surveys is anonymous or not and, should you provide any further information, the Queen’s Theatre will inform you how it will be used.

Your Comfort and Safety

For your comfort and safety, enhanced security is in operation and you may be subject to security checks upon your visit to the theatre – we appreciate your patience and understanding whilst these checks are taking place.

We reserve the right to prohibit any items which in our opinion may cause danger or disruption to any event, Including, but not limited to open drinks containers, alcohol professional cameras, large bags/suitcases, weapons, explosive, horns, whistles, large umbrellas or items which artists performing at an event or their management have asked us to prohibit. Please inquire at the time of booking for further information.

The Queen’s Theatre does not have a cloakroom facility and is unable to store large bags and suitcases.

You may be ejected from or not permitted to enter the Queen’s Theatre and required to surrender any tickets you hold, without refund, if you:

  • Refuse to leave a prohibited item with our staff
  • Refuse To be searched
  • In our reasonable opinion, you or your behaviour, or any item you are carrying might pose a health and safety risk, affect the enjoyment of other visitors, affect the running of the event, be in breach of these venue terms and conditions, be illegal, lead to a breach of any licensing conditions applicable a the theatre or be in breach of any rules and regulations exhibited on notices at the venue.

Please help us by ensuring that you keep your belongings with you at all times.

Registered in England No. 524845. Registered Charity No. 248680. VAT No. 246771538

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