Box Office 01708 443333 | General Enquiries



Privacy Policy

1 Statement of intent

The Havering Theatre Trust Limited (‘the Queen’s Theatre, Hornchurch’) is committed to safeguarding your privacy, including online. This statement sets out how, and why, we use personal information, (or ‘data’), we collect about you, including through our website

Please do read it carefully to understand how your personal information will be treated.


2 Personal Information – data

Your personal information is also known as data, and is protected by the Data Protection Act 2018.

Any data you provide about yourself and any information which identifies you, such as your name, address, telephone number, etc will only be retained by us if you tell us that we can do so.

Of course, you might choose not to, although this means that we may not be able to provide you with information about our full range of our services. If you choose not to provide any contact details, we will be unable to inform you of changes to performance details.

You can update and amend your personal details at any time by signing into our website using the sign-in button, and then selecting the ‘Data Protection’ option. Or you can contact the Box Office during opening hours on 01708 443333, and we’ll do this for you.

Credit and debit cards

Credit and debit card payments are handled by a secure third party provider.


3 What we use your data for

If you’ve given us permission, we hold your data on our Box Office system and use it for operational purposes, such as processing bookings. We can also, with your permission, send you information about events/activities/offers, supporting us, and for feedback. At any time, you have the right to change the uses you permit us to make.

From time to time we might ask you for additional information, for the same purposes or to update our records. You never have to agree to this, and we will always tell you why we need this information.


4 Sharing your data

We will never share your data without your permission.

You can withdraw your permission at any time.


5 Automated data collection

When you visit our website, it automatically captures your internet protocol (“IP”), address, in order to keep track of what you’re requesting. It won’t have any of your personal information until you tell it, though.

We also use Google analytics. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google.


6 Cookies

When you visit, the Queen’s Theatre Hornchurch may store some information commonly known as a “cookie” on your computer. A cookie helps you get the best out of the website and helps us provide you with a more customised service.

The following table sets out which cookies the Queen’s Theatre uses, their purpose and how intrusive they may be considered.

If you have any questions about the following information please contact the Data Protection Officer

Cookies                       Purpose

Cookie Name Purpose More Information
Google Analytics * _utma _utmb _utmc _utmz These cookies are to gather information on how visitors use our website. With this information we create reports to help us improve our site. These cookies collect anonymous information including the number of visitors to the site, what pages they visited and when. View Googles Privacy Notice
First Load “first-load” Works out whether we should show the homepage overlay.
Maps This cookie is used so we can display Google Maps to you. This is a 3rd party cookie.
Electrinic Forms Firmstep2session This cookie is a unique identifier. It is used to ensure that you and only you are shown information relevant to you. It contains no personally identifiable information, but is temporarily linked to your user account if you log in to view or change an online form. This cookie is a session cookie and is removed when you leave the site. View Googles Privacy Notice
Facebook Facebook Cookies


7 Security

We take every precaution to protect your data, and we’ve developed and adopted technologies, practices and policies to safeguard you and your data.


8 Disclosure

Except where you’ve given your informed consent, the Queen’s Theatre won’t disclose any of your personal information without permission unless we’re required to do so, for example if required by a court order, or when requested by the police or another authority investigating illegal activity.


9 Under 18s

If you’re lucky enough to be under 18, please make sure that you have your parent or guardian’s consent before providing any personal information. You’re not actually allowed to do this without permission.


10 Third party sites

We can’t be responsible for the privacy and practices of other companies, even when you’ve reached them from our website. So we recommend you check this for each new site you visit.


11 Transferring your personal information outside of the EEA

Sometimes as part of our operations we may need to transfer your data out of the European Economic Area or EEA. For example, a server supporting our website might be outside the EEA. If this happens, we’ll take steps to ensure that your privacy rights continue to be protected as outlined in this notice.


12 Any questions

If you have questions about this, or wish to request a copy of the data we hold about you, then please contact the Data Protection Officer

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