Planning your visit

Find your route here

There are five bike stands to store your bike outside the theatre.

Find your route here

Further information is available by calling 0843 2221234 or by visiting www.tfl.gov.uk

Find your route here

Further information is available by phoning National Rail Enquiries 08457 484950 or by visiting www.tfl.gov.uk.

The 165, 256, 370 stop outside the Stage Door in North Street.

The 193, 248, 252, and 372 stop near Sainsbury’s in Hornchurch.

Further information is available by calling 0843 2221234 or by visiting www.tfl.gov.uk/plan-a-journey

• Brentwood Rail Station: 22 mins
• Ilford Rail Station: 11 mins
• Romford Rail Station: 18 mins
• Upminster: 18 mins

Could you car share with friends or relatives to help with traffic problems?

If you would like to search for a car share you can use the Essex Lift Share website.

Find your route here

The Queen’s Theatre is within easy reach of M25, A12, A13 and A127

• Barking: 7.3 miles – 30 mins

• Brentwood: 8.7 miles – 25 mins drive

• Ilford: 7.1 miles – 28 mins drive

• Romford: 2 miles – 10 mins drive

• Upminster: 1.4 miles – 5 mins drive

Charge point

An EV charge point can be found at Lidl.

More information about the charge point can be found here: https://charge.pod-point.com/address/lidl-hornchurch-886eq

Cameras are in force at Lidl | 90 mins free parking | in force from 24hrs (there is a £90 fine)

Parking

There are three parking spaces reserved for Blue Badge holders at the front of the building, and a ramp gives wheelchair access from street level to the foyer, Box Office and auditorium.

COUNCIL CAR PARK

Billet Lane Car Park, Hornchurch

Code for RingGo parking app: 41302

7am – 6pm, Max stay 12 hrs

0 – 30 mins – £0.00 (need a ticket)

0 – 1 – £2.10

1 – 2 – £3.60

2 – 3 – £5.10

3 – 4 – £6.60

4 – 5 – £8.10

5 – 6 – £9.60

6 – 7 – £11.50

7 – 8 – £13.00

8 – 12 – £14.50

6pm – 7am £1.50

Sunday

Overnight (Period Hours)

Blue Badge holders

May need to pay, please check the sign on arrival.

Tariffs Apply 24hr a day, including Bank Holidays, Public Holidays

Open 24 hours with a max stay of 12 hours.

If one of the machines is not operational please use the alternative machine (entrance and rear of the car park), the Phone and Pay facility, or the app. 

If this is not possible, please find an alternative place to park. You will be fined.

This can be paid for at a machine using cash, at the far end of the car park or online using the RingGo app https://ringgo.co.uk/ (admin fee applies).

Billet Lane (opposite Queen’s Theatre) – 94 spaces, 7 disabled bays

Keswick Avenue (opposite side of Sainsbury’s) – 48 spaces, 2 disabled bays

Fentiman Way (opposite French’s and Boot’s Opticians) – 133 spaces, 9 disabled bays

Appleton Way (opposite Tucker Bros) – 48 spaces, 2 disabled bays

SAINSBURY’S

Cameras are in force at Sainsbury’s car park.

Cameras are in force at Sainsbury’s | 2 hours of free parking only | in force from 7am – 6pm (there is a £70 fine)

LIDL

Cameras are in force at Lidl car park

90 mins free parking only and parking conditions apply 24 hours (there is a £90 fine)

FREE PARKING on the road

Keswick Avenue (opposite Sainsbury’s, Langton’s)

Westland Avenue (opposite Iceland)

There is a coach site at the front of the building with ample room for setting-down and picking-up.

• The entrance to the Auditorium is level with the foyer. There are shallow steps with a handrail to all rows except for Row E.
• There are spaces for four (4) wheelchair users in row E.
• There are 20 seats in Row E which are reserved for customers requiring step free access
• Row E seats and wheelchair spaces are only available by contacting our Box Office on 01708 443333 or mailing boxoffice@queens-theatre.co.uk
• The height of the seats are 17inch or 430 mm and the width of the chairs are 18.5 inch or 460mm between the armrest.

ASSISTED HEARING HEADSET AND LOOP FACILITY

There is an assisted hearing facility in the Main Stage auditorium. You may borrow a free inner ear headset or transmission receiver from the Box Office in the main entrance foyer. This will amplify the performance sound.

To reserve this equipment in advance please call the box office on 01708 443333 or email boxoffice@queens-theatre.co.uk. 

HOW TO USE THE TRANSMISSION RECEIVER

You can plug in your own personal headphones to the receiver or you can ask for an induction loop to use the receiver with your own hearing aid.

Channels can be selected via the central button on the device:

Channel 1 is for assisted listening

You can adjust your volume via the dial.

HOW TO USE WITH AN INDUCTION LOOP

Switch to the ‘T’ or ‘MT’ setting on your hearing aid(s), cochlear implant or bone conduction device.

If you are unsure how to change the settings on your hearing aid then contact your audiologist, hearing aid dispenser or hearing aid manufacturer who will be able to tell you how to switch your hearing aid or T-coil enabled device to the correct setting. 79% of hearing aid recipients have access to a T-coil setting but only 22% have been made aware of this setting – for further information please visit: Hearing Loops and T-coils IHLMA International Hearing Loop Manufacturers Association

More information can be found here:

Telecoil-availability-in-hearing-aids

Hearing Loop and Telecoils

You can also get advice from a member of the box office team by emailing boxoffice@queens-theatre.co.uk

We offer audio described performances of Queen’s Theatre Hornchurch productions. Audio description may be useful if you have visual impairment. An audio description of the characters, actions, costumes, and set design is provided through a headset as the story unfolds. Please check the performance information for dates when an audio description is offered.

To book a ticket and headset for an audio described performance please calling the box office on 01708 443333 or emailing boxoffice@queens-theatre.co.uk . You can also book tickets on our website by choosing the price type Audio Described. 

Touch Tours

Available at certain productions, please call Box Office on 01708 443333

If you identify as disabled or if you have any access seating requirements* we can offer you a ticket at a discounted price**. Please let the box office assistant know when booking, or if you prefer to book online then select the Access price type.

* There are 20 seats in Row E which are reserved for customers requiring step free access. These seats are only available by contacting our Box Office on 01708 443333 or emailing boxoffice@queens-theatre.co.uk

**Some exceptions may apply – please check when booking

For more information please contact the Box Office on 01708 443333 or emailing boxoffice@queens-theatre.co.uk

Essential Companion tickets are offered free of charge for someone accompanying an adult patron who requires additional support during their visit. 

These tickets are not for those accompanying children under 16, where the child would always be required to be under the direct supervision of a parent, guardian or other responsible adult (aged 18 or over).

Please let the box office assistant know when booking, or if you prefer to book online then select the Companion Ticket price type.

*Some limitations may apply – please check when booking

For more information please contact the Box Office on 01708 443333 or emailing boxoffice@queens-theatre.co.uk

It is not possible to book a space for a wheelchair user online so please contact the Box Office to make this booking for you. You will also be allocated a free Companion Ticket. 

If you are a wheelchair user but prefer to transfer from your own wheelchair to a seat with step free access then please contact the Box Office.

You can also borrow a wheelchair when visiting. Please contact us in advance to arrange this. 

For more information please contact the Box Office on 01708 443333 or emailing boxoffice@queens-theatre.co.uk

We work closely with people living with dementia, consulting them on the changes needed for the show and front of house environment. We consider everything from sound and lighting cues, stage action and seating plans, signage and refreshment service. If the show is in the main house, we offer extra flexibility when booking seats, so if you know you need a little extra personal space you can request that the seat next to you remains unsold. A quiet space outside the auditorium is also available if you need some time away from the crowd.

Aimed at anyone who might benefit from a more relaxed environment, particularly those with an Autistic Spectrum Disorder, sensory and communication disorders or learning disabilities. We consider everything from sound and lighting cues, stage action and seating plans, signage and refreshment service. If the show is in the main house, we offer extra flexibility when booking seats, so if you know you need a little extra personal space you can request that the seat next to you remains unsold. A quiet space outside the auditorium is also available if you need some time away from the crowd.

Assistance animals are welcome to join you in the theatre. If you need your assistance animal to stay with you during a performance you need to inform us when booking, as we have limited spaces.

• Access toilets

There are stairs and an accessible lift down to the lower area where there is one accessible toilet

There’s a wheelchair-accessible toilet in the café foyer.

There is a ceiling hoist in this toilet, sling is not provided.

• Female and baby changing toilets

There are stairs and an accessible lift down to the lower area, where there are female and baby changing facilities.

• Male toilets

There are stairs down to the lower area, where there are male toilets

• You’ll find the entrance to Billet Lane car park (7 blue badge bays) on Theatre Road, these are free for TAX Exempt Blue Badge Holders. The entrance has a height restriction of 6′ 6″ (feet/inches).
• Additionally, there are three allocated parking spaces for blue badge holders at the front of the building (no charge) with a lowered kerb point to allow wheelchair access to the pavement.

• There’s a sloping ramp or thirteen (13) steps to the main entrance, which is illuminated at all times. There are two sets of doors, one automated, to the main entrance.

• The Box Office is located in the foyer. The counter is 4’ (1.2 metres) high.
• There’s a wheelchair accessible toilet in the café foyer.
• The café is located in the foyer. There is a dropped counter. Tell us if you would like your order brought to your table.

• The Bar is located in the foyer. The counter is 4’ (1.2 metres) high.
• There is a dropped counter. Tell us if you would like your order brought to your table.

Mon – Sat 10am – 5pm

Sun – 1 hour before start time of show

Sunday opening (12 – 5): 

3, 10, 17,  26  December

Sunday opening (10 – 3):

Christmas Eve & New Year’s Eve

Closed: 

Christmas Day & New Year’s Day

Productions in the Auditorium

Children aged 2 and under can sit on a lap and do not need a ticket, unless information stated in the shows promotional materials or website page deny entry to children under a specified age.

All children aged under 14 must be accompanied by an adult (18+) while in the building, and must be seated next to an accompanying adult (18+) when watching a performance.

You can visit our Terms & Conditions page for more information.