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Terms & Conditions

Terms and Conditions of Sale

Once tickets are purchased money cannot be refunded and tickets cannot be exchanged.

Theatre management reserves the right to refuse admission or to request any ticket holder to leave the premises.

Latecomers will not be admitted until a suitable break in the performance, so as to minimise disruption to other patrons.

The Queen’s Theatre reserves the right to provide alternative seats to those specified on the ticket in exceptional circumstances.

The Queen’s Theatre reserves the right to cancel or make any alterations to an advertised programme, start time or casting, rendered necessary by unavoidable causes.

Hot food, glasses and bottles are not allowed in the auditorium. Drinks are only permitted in the plastic cups provided.

Only food, drinks and confectionary purchased at the Queen’s Theatre may be consumed in the building.

Please do not disturb other members of the audience with noisy sweet and food wrappers during a performance.

The use of mobile phones during a performance is prohibited. Please ensure that all mobile phones and watches are silenced before the performance.

The use of audio or visual recording equipment is not permitted during performances.

Tickets must not be re-sold for profit or commercial gain. Failure to comply will make this ticket void. The Queen’s Theatre will not be held responsible for any tickets purchased through unauthorised methods.

Strobe lighting, smoke effects, loud bangs, gun shots, loud sound effects and smoking are sometimes used in Queen’s Theatre productions. Details are available at the Box Office from the first preview performance.

Children under the age of three may sit on a parents/guardians lap. All other patrons must have a ticket.

For concessionary tickets a valid proof of eligibility will be requested when collecting tickets.

Some price types, discounts, offers and group deals are not available to purchase online.

All orders are subject to credit card approval and verification of billing address. Your credit card will not be charged until the end of the transaction.

Havering Theatre Trust Limited controlled in terms of the Local Government and Housing Act 1989 by Havering LBC. Registered in England No. 524845. Registered Charity No. 248680. VAT No. 246771538


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